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TERMS & CONDITIONS

Welcome to MY PERFECT BOX. By accessing or making a purchase on our website, you agree to be bound by the terms and policies outlined below. Please read them carefully before completing any transaction.

CUSTOMER CARE

We are committed to delivering high-quality products and an exceptional shopping experience.

  • Order Processing & Fulfillment: All orders are processed within 1 to 3 business days. As we work directly with verified global manufacturers and fulfillment partners, shipping times may vary depending on destination and customs clearance.

  • Accuracy of Information: Customers are responsible for providing complete, accurate shipping and contact information at checkout. We cannot be held liable for delivery failures, delays, or lost packages resulting from incorrect shipping addresses provided by the buyer.

  • Order Modifications & Cancellations: Because orders are automatically transferred to fulfillment centers for immediate packaging, cancellations or order modifications can only be requested within 2 hours of placement. After this window, orders cannot be canceled and must follow our standard return process.

  • Support Channels: If you have questions regarding your order status, product specifications, or delivery, please reach out to our support team at support@mpboxstore.com. We strive to answer all inquiries within 24 to 48 business hours.

PRIVACY & SAFETY

Your privacy and online security are paramount to our business.

Data Collection & Usage: We collect essential personal information (such as name, shipping address, email, and phone number) strictly to process orders, communicate tracking updates, and provide customer support.

Payment Security: We do not store or have direct access to your credit card or financial credentials. All payments are processed through certified, SSL-encrypted payment gateways (such as Stripe and PayPal), compliant with Level 1 PCI-DSS standards.

Third-Party Disclosures: Your shipping address and contact number are securely shared exclusively with our logistics carriers and fulfillment partners solely for the purpose of delivering your parcel. We never sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies & Analytics: Our website uses cookies to improve browsing experience, analyze site performance, and remember cart selections. You can disable cookies at any time via your browser settings.

WHOLESALE INQUIRIES

We welcome partnerships, bulk orders, and corporate inquiries.

  • Bulk Purchasing: If you represent a business or wish to purchase items in larger quantities, we offer volume-based discounts tailored to your project requirements.

  • How to Apply: Please contact our B2B team at support@mpboxstore.com with the following details:

    1. Product(s) of interest and desired quantities.

    2. Target delivery country and deadline.

    3. Company name, business registration (if applicable), and contact information.

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  • Lead Times & Quotes: Wholesale pricing, customized shipping quotes, and fulfillment lead times will be provided upon review of your request.

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards

  • ​PAYPAL

  • Offline Payments

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